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Invisible « Human Productivity Lab
 

Invisible

Stephanie Carhee

Stephanie Carhee

 

Stephanie Carhee

Chicago, IL

Email Stephanie

Unified Communication Consumption Strategies

End User Adoption and Training Services

Use Case, Business Process Improvement and Business Interlock

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Stephanie Carhee is an award winning leader in the field of improving technology usage and adoption with over 20 years’ experience as a senior executive.  She previously served for 10 years as Senior Unified Communications Advisor at Cisco Systems. At Cisco, Ms. Carhee also served as the Senior Sales Business Development Manager, with responsibilities for the go-to-market strategy for how Cisco delivers and sells Unified Communications and Collaboration solutions within the Central Enterprise Sales Organization.  With yearly revenue of $150M in products and services; key responsibilities in addition to overall management and execution of area sales goals and initiatives, was to drive area cross-functional alignment across the enterprise in the area of sales enablement, training, professional services, marketing, demand generation, channel partner development, account management support and sales business development.

In 2001, Ms. Carhee led Cisco Systems, Inc. internal Collaboration Initiative that completed the largest global enterprise-wide IP Telephony implementation in industry history (over 68,000 users and devices) creating records and standards that are used today in the $10B market span. Stephanie led a cross-functional team of top Project Managers, Design Engineers, Support Team, CCIEs, Product Managers, Technical Marketing Engineers, Systems Engineers, and IP Telephony Channel Reseller Partners to execute the overall strategic program initiative in alignment to the CEO and CIO. This early adoption of an emerging technology allowed Stephanie to leverage her expertise in human capital performance optimization, strategic planning, technology adoption, convergence of voice/data practice development, governance, process reengineering, organizational change management, and strategic program management.

Stephanie was also instrumental in defining a proven lifecycle methodology that is used today to accelerate customer implementation success as well as a tool to train Cisco’s Channel/ Reseller Partners on how to properly prepare, plan, design, implement and operate Collaboration solutions such as UC, Webex, Contact Center, VoiceMail, and Business Video, for which she earned the Cisco 2004 Excellence Award.

Stephanie is an experienced, dynamic speaker and an acknowledged subject matter expert in the processes and procedures surrounding the adoption and implementation of Advanced and Emerging Technology solutions. As a published author, Stephanie’s work in the area of business excellence, process development, change management and organizational/operational transformation can be found in the widely-available Cisco Press/Pearson Publishing 400-page published book, The Road to IP Telephony: How Cisco Systems Migrated from PBX to IP Telephony. Her best practices have been featured in IQ, Packet, eWeek, BusinessEdge and VoIP magazine.

In 2008, Stephanie left Cisco Systems to form UC Interlink, Inc. (UCI), where she built a cross-functional team of advisory staff, trainers and strategic partners to realize her principles of lifecycle management, business excellence, channel development, product adoption/consumption, on-boarding skills development, curriculum development, organizational change management and transformation, operations excellence best practices and lessons learned.

Clients of Stephanie include: State Farm, Baxter Healthcare, Rutgers University, City Colleges of Chicago, Sunset Learning Institute, Atos, CDW and Cisco Systems for which consulting and training services in the adoption, implementation and planning to migrate to IP Telephony/Unified Communications/Collaboration solution.

Stephanie is located in Chicago, IL and graduated from the UCLA Anderson School of Business MBE Program and holds a Bachelor of Arts degree in Business Management and Communications.

 

Consulting for Investors

  • Board Advisory
  • Due Diligence

Practice Director:
Howard Lichtman

The Human Productivity Lab has been quite prescient in our detailed predictions of how visual collaboration technologies have developed and are developing.  We offer our expertise to individual and institutional investors to bring them up-to-speed on a market that is moving, both literally and figuratively, at the speed-of-light.  We accurately predicted in 2009 that Cisco would acquire TANDBERG seven months before the transaction was announced.   

 

 

 

 

 

 

Resources:

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Visual Collaboration for Agile Software Development & Scrum

  • Strategy
  • Environment and Solution Design
  • Software/Hardware Development “War Rooms”

Practice Director:
Howard Lichtman

Many organizations are using Agile software development and Scrum to manage their software and hardware development efforts. Trying to manage multiple teams including remote participants is tough, and HPL founder Howard Lichtman is developing a practice to integrate visual collaboration into the process and provide visualization of multiple projects for enterprise architects and software development executives.

 

 

 

 

 

Resources:

scrum         scrum1

Visual Collaboration Inter-Operability and Testing

  • Alpha / Beta Testing & Feedback
  • Inter-Operability Testing

Practice Director:
David Maldow

David Maldow leads the HPL’s practice in visual collaboration inter-operability and testing. As one of the industry’s leading analysts and writers, Maldow constantly tests and reviews visual collaboration solutions and provides beta feedback. Maldow also project manages HPL implementations and has experience with visual collaboration for Agile software development and Scrum. Prior to joining HPL, Maldow ran the videoconferencing inter-operability and testing lab at Wainhouse Research and was a member of their visual collaboration team.

 

 

 

 

Resources:

Chart_Magazine

 

Telepresence and Videoconferencing Design – Rooms, Environments, Products

  • Video Optimization
  • Computer Aided Design

Practice Director:
Bryan Hellard

HPL Consultant Bryan Hellard is an expert in designing telepresence and videoconferencing rooms and environments. Part of the team that designed the TeleSuite (now the Polycom RPX), the world’s first commercially successful immersive telepresence environment. Bryan is proficient at product development, computer aided design, 3D printing/additive manufacturing, and rapid prototyping component parts for visual collaboration solutions. He was a co-author with HPL President Howard Lichtman of the 2011 monograph: Creating Telepresence Environments.

 

 

 

 

Resources:

Stephanie Carhee Adoption

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Videoconferencing & Telepresence Implementation

  • Planning & Project Management
  • RFP Generation & Bid Management

Practice Director:
Richard Tucker

Implementing a large-scale videoconferencing or telepresence project is a significant undertaking, and London-based HPL consultant Richard Tucker has–literally and figuratively–written the book on the subject. Tucker recently publish the monograph, Planning a Videoconferencing or Telepresence Project, based on his experiences managing the implementation of telepresence and videoconferencing networks for large financials, including FTSE100 organizations.

 

 

 

 

Resources:

Planning Guide

 

Streaming Media, Content Distribution, and Media Management

  • Streaming Media
  • Content Distribution
  • Media Management

Practice Director:
Andy Howard

Overview

HPL’s Video Call Center and Streaming Media practices are led by Andy Howard. A frequent speaker and highly regarded industry expert on streaming media, he also has done pioneering work in building one of the first video call centers designed to route video calls to the appropriate telemedi­cine specialist for one of the country’s best known health benefits providers. Additionally, he helped one of the world’s largest window and door manufacturers implement a video calling system for sales and service. Andy also has created streaming media and videoconferencing programs for Fortune 100 companies to enable the recording, archiving, and delivery of video content on any device.

Unlike many IT consultants who focus solely on technology, Human Productivity Lab takes a unique approach to its engagements. Technology plays an important role, but is only one piece of the puzzle. Video is a distinctive data type that is extremely impactful, but also requires behavioral changes throughout the organization. Therefore, we focus on the client’s requirements and how those requirements will be met through a combination of people, process, and technology.

Example Client Engagements

  • Architected a large scale webcast environment for one of the world’s leading professional services firms. This allows the firm to deliver Executive webcasts to over 50,000 associates and clients on both its internal network and the Internet. The solution utilizes their existing video conference infrastructure to initiate the video from multiple locations.
  • Developed a streaming infrastructure to deliver video to over 150 locations for a multi-national agriculture company. Working with a London-based partner, we provided an overview of the available technology and vendors, helped write the RFP, assisted with the vendor selection, and provided the framework for the implementation phase.
  • Advised an online auction technology provider on solutions to provide video streams of 10,000+ auctions per month, which increases revenue for the auction sites by an average of 40%. The key requirement was to have the stream delay be under two seconds. We helped the client choose vendors, customize the interface and workflow, and provide analytics on usage.

Consulting Methodology

While we can help clients at any stage in their deployment lifecycle, optimal results are achieved when we help the client end-to-end from requirements definition to implementation. The following is a typical methodology:

1.  Requirements Definition

    • Integration with existing communications tools
    • User experience design
    • Creation of success metrics

2. Technology Overview and Vendor Selection

    • Network assessment
    • System architecture (active directory/LDAP, storage, eCDNs, storage)
    • RFP creation
    • Vendor selection

3. Implementation

    • Create implementation plan
    • Project manage implementation
    • Internal marketing of the solution to increase utilization
    • Custom development (if required)

4. Post-implementation Review

    • Track and evaluate results
    • Create plan to increase utilization if goals are not being met
    • Plan for future phases

Resources:
B2C_Final_Frontier

Video Call Center

  • Design, Build, Staff, Train
  • CRM Integration
  • Video PBX Functionality
  • Any Network/Any Device Connectivity

Practice Director:
Andy Howard

HPL’s Video Call Center and Streaming Media practices are led by Andy Howard. A frequent speaker and highly regarded industry expert on streaming media, he also has done pioneering work in building one of the first video call centers designed to route video calls to the appropriate telemedi­cine specialist for one of the country’s best known health benefits providers. Additionally, he helped one of the world’s largest window and door manufacturers implement a video calling system for sales and service. Andy also has created streaming media and videoconferencing programs for Fortune 100 companies to enable the recording, archiving, and delivery of video content on any device.

 

 

 

 

 

Resources:

Final Frontier

Visual Collaboration Strategy & Solution Design

  • Visual Collaboration Strategy – Intra-Company & Inter-Company (B2B)
  • Design of Visual Collaboration Network (End-points, Infrastructure and/or Managed Services)
  • Financial Modeling of Various Solutions

Practice Director:
Howard Lichtman

Practice Director:
Scott AllendeVaux

Practice Director:
Rebekah AllendeVaux

Practice Director:
Andy Howard

 

 

 

 

 

 

 

 

Human Productivity Lab Visual Collaboration Philosophy In knowledge-based organizations shareholder value and strategic competitive advantage is gained by an organization’s ability to accelerate its ability to learn, process, and act on new information.  For organizations that are effectively-capitalized, time is the most valuable commodity.  Effective visual collaboration saves time and treasure by accelerating the global learning and decision process.

Telepresence Focus – The human brain has certain innate expectations with respect to inter-personal communications.  The Human Productivity Lab designs effective visual collaboration solutions that address the human factors of participants to create visual collaboration environments that replicate as closely as possible in-person experience.

Data Collaboration Focus – Often the key element in an effective visual collaboration isn’t the other human beings but the data that they are actively collaborating on.  The Lab designs solutions that allow participants to seamlessly share and collaborate on data in a variety of forms.  In addition, it our belief that these tools should not sit idle when not in use so we offer options that will allow your collaboration rooms to be collaborative spaces for local work when not connected to remote sites.

The Return-On-Investment By using telepresence to meet the innate expectations of participants with respect to interpersonal communications, we have found that effective visual collaboration environments can improve the usage and end-user acceptance over what can be achieved using traditional videoconferencing. Additionally, telepresence and effective visual collaboration:

  • Personalizes and humanizes the inter-action between people who might otherwise never meet in person. It “Builds Better Relationships Faster”
  • Improves the quality of communication
  • Improves attention & focus –        Improves comprehension and retention –        Improves the quality of the communication by including non-verbal cues
  • Offers cost savings in physical travel, productivity, time-to-market advantage, quality-of-life
  • Provides a disaster recovery strategy and business continuity for times when physical travel becomes impossible due to terrorism, false flag terrorism, war, public health emergencies, economic and/or currency collapse, and/or Icelandic volcanoes.

The Human Productivity Lab Methodology The lab’s methodology is to work with companies to understand the way that your employees work.  What intellectual assets, informational assets they use on a daily basis, the number of rooms in your facility, the facilities you have around the world, and each of the key rooms in each facility and the general workflow of the organization.  Once we understand the way the organization works, we will design a visual collaboration strategy that will plug in your various offices to virtualize that work experience in a seamless, natural, and intuitive way.

Consulting Engagement Work Flow Needs Assessment – Step one is understanding the way that the company does business.  Which locations need to communicate with each other and what kind of work will be done between remote locations –  Intra-company and Inter-company; What informational resources will be used in each visual collaboration environment?; How would you like for your visual collaboration resources to be managed?

Existing Visual Collaboration and Network Audit – Step two is understanding your organization’s existing videoconferencing and network assets and capabilities.  Items to be addressed:

  • Available Bandwidth and QoS
  • Existing video network infrastructure
  • Existing end-points & software revisions
  • Reservation process and scheduling procedures

Solution Design & Financial Modeling – The next step is designing a solution that cost effectively meets your particular needs.  This includes researching solution elements with vendors, doing preliminary room design (not to construction) and constructing a budgetary financial model (upfront costs & recurring) that will break out the projected costs between different solutions and options.

Solution Presentation – Howard S. Lichtman will review the proposed solution with the evaluation team and, after approval by the evaluation team, will be available to present the solution to the company’s senior executive leadership for approval.

Request For Proposal (RFP) Creation – After the proposed solution is approved by the company’s senior executive leadership, in collaboration with the evaluation team we will create a short list of potential vendors (Hardware, Network, VMSP, and Systems/AV Integration) and an RFP outlining the elements of the proposed solution.

Vendor Bid Request – After the RFP and vendor list is approved by the evaluation team we will release the RFP to solicit bids on each element. We estimate it will take a number of weeks to respond to vendor interrogatories and receive their bids.

Vendor Proposal Review & Final Financial Model – We will review the various vendors’ proposals, identify any cost anomalies, and synthesize the proposals into a coherent overview.  We will create a final financial model that will reflect the “actual” costs based on the vendor responses with a separate sheet for each location.

Solution Presentation & Customer Review – We will present the final financial model and proposal to the evaluation team and will be available to present in person if desired.

Project Management – Upon approval of the proposed solution, the HPL can project management all aspects of a given project to ensure that your IT and AV resources are able to focus on other aspects of the business.

HPL Dream Team PR

HUMAN PRODUCTIVITY LAB ANNOUNCES  “VISUAL COLLABORATION DREAM TEAM”

HPLCapabilitiesAd-Digital_Edition

Adds Ten Prominent Experts including CEOs and Inventors in Europe and the United States

 Ashburn, VA, May 29th, 2013 – The visual collaboration consultancy Human Productivity Lab (HPL) is pleased to announce the addition of an internationally renowned team of experts to significantly expand the Lab’s consulting capabilities for enterprise clients and vendors/service providers.  The HPL team is now comprised of twelve consultants with diverse specialties within the fields of videoconferencing, telepresence, robotic telepresence, streaming media, unified communications, and visual collaboration.  The group comprises a talent pool that includes multiple former CEOs/company founders, multiple inventors and intellectual property developers, and specialists in the design, implementation, and adoption of visual collaboration solutions.

Howard Lichtman, HPL founder and president states: “We now have experts and capabilities to help organizations of any size and our team will be focused on engagements for end-users, investors and vendors/service providers.”

For enterprise clients the Lab has the ability to create/improve/expand any size visual collaboration program from building an internal Video Network Operations Center (VNOC) or video call center to designing a global inter-company visual collaboration program to connect with partners, vendors, and customers. The Lab can help develop VNOC personnel, generate specific playbook workflow processes, manage RFP generation and bid management, and provide VNOC services curriculum and training.

For vendors and service providers, the lab has the expertise to create companies, products, services, and intellectual property.  The Lab also has the expertise to assist with product positioning and strategy, corporate development.

For investors, the Lab can assist with due diligence on companies in the visual collaboration industry.

Multiple Human Productivity Lab consultants will be available to meet with potential clients and partners at the InfoComm tradeshow in Orlando, Florida the week of June 10-14th.

 

The Human Productivity Lab team now includes:
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Scott AllendeVaux

London, England

UC Enterprise Architecture

Building Enterprise VNOC’s

Keynote Speeches on Emerging Technologies

 

 

 

 

Scott AllendeVaux was most recently CEO of video managed service provider Iformata Communications, sold to Silver Lake Sumeru’s AVI-SPL in 2012.  At Iformata, Allendevaux managed over 3500 telepresence and videoconferencing systems for Fortune 100 clients and built VNOC capabilities and video services programs for AT&T, TANDBERG, Siemens, and Cisco among others.  The company developed over 400 patent claims in the fields of process automation for enterprise video and dynamic workflow processes.

Rebekah_Large

Rebekah AllendeVaux

London, England

RFP Management

Video Programmes Playbooks & Training

Building Enterprise VNOCs

 

 

 

 

Rebekah AllendeVaux specializes in helping organizations to build Video Network Operations Centers (VNOCs), develop their VNOC personnel, generate specific playbook workflow processes, manage RFP generation and bid management, and provide VNOC service curriculum and training.  Ms. AllendeVaux was founder and president of Iformata Communications, a leading VNOC managed service provider that was acquired by Silver Lake Sumeru’s AVI-SPL in 2012. Ms AllendeVaux has built scalable VNOC offerings for both mainline service providers as well as many Fortune 1000 enterprises, memorializing these into video service programmes for process control, automation and measurement.

Michael_Large

Michael Baker

Denver, Colorado

Videoconferencing

SaaS

Visual Collaboration

 

 

 

 

Michael Baker is currently consulting in the Vertical Markets of Education and Healthcare for innovative technologies in control and production. He recently left Vaddio as the head of Strategic Market Development building opportunities and partnerships in key Vertical Markets. His career spans many new exciting technologies in the video arena while serving in multiple leadership roles at key companies

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Sanford Dickert

London, England & San Francisco, California

Mobile Telepresence

Remote Presence

Telepresence Robotics

 

 

 

 

Sanford Dickert is a catalyzing technologist, product expeditor and a remitting/relapsing roboticist. Involved in the intersection of engineering, collaboration, and design, Sanford has been at the forefront of a number of breaking social and robotic technologies. Most relevant was being the VP of IP Product and Services for Interoute Telecommunications and Product Director for the Texai Remote Presence system, one of the first commercial remote presence systems (seen on The Big Bang Theory as the ‘Shel-bot’). Sanford is a prolific writer and his enthusiasm for remote presence systems can be found at Pilot Presence (www.pilotpresence.com).

 

 Bryan Hellard

Bryan Hellard

West Chester, Ohio

Telepresence & Videoconferencing Product Design

R & D Prototyping Design    

Computer Aided Design

 

 

 

Bryan Hellard is a designer of video conferencing related products and telepresence systems. He has designed many systems in the telepresence industry relying on the theory that the experience matters and he is a firm believer that products should be designed around human factors and has based his body of work on them.

Andy_Large

Andy Howard

Madison, Connecticut

Enterprise Webcasting and Video Streaming

Videoconferencing

Unified Communications

                                   

 

 

Andy Howard is a highly regarded IP video expert with specialties in streaming video and creating video call centers. Andy has helped hundreds of large corporate, government, and educational customers architect and implement enterprise-wide video deployments.  Andy assists clients in navigating the waters around video conferencing, streaming video, and unified communications – and demonstrates how these can all be delivered with a seamless user experience. Andy is a frequent speaker at leading industry events with a focus on helping clients “improve communications with video.”

 

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Doug Howard

Northern Virginia / Washington DC

Security, Business Continuity and Governance

Visual Collaboration Strategy Creation and Execution

M&A and Business Integration

 

 

 

 

Doug Howard brings over 25 years’ of experience in business development, M&A, operations, engineering, marketing, sales and executive leadership to his consulting with Human Productivity Lab and chief executive role at information assurance and security provider: Savanture. Doug’s industry background includes senior leadership positions across a number of high-profile global companies in the Internet security and telecommunications sectors including CEO at VBrick Systems, President of USA.NET, a wholly owned subsidiary of Perimeter where he also held the Chief Strategy Officer position, Chief Operating Officer of BT Counterpane, and Vice President of Security and Business Continuity at AT&T Corp.

 Howard_Large

Howard Lichtman

Northern Virginia / Washington DC

Visual Collaboration Solution Design

Visual Collaboration for Agile Software Development & Scrum

Investor Due Diligence

 

 

Howard Lichtman is a visual collaboration- focused technologist, author, publisher and consultant with specialties in telepresence and visual collaboration to improve organizational and personal productivity.  He is the founder and president of the Human Productivity Lab, and publisher of Telepresence Options, the leading publication covering visual collaboration where the Lab shares its real-world expertise and covers the latest advancements in the field.

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Tom Luketich

Pittsburgh, Pennsylvania

EMEA Business Development

– Channel / End User / VAR Integrator

New Product Launches & Campaigns

              Launching Start-up companies       

 

 

 

Tom Luketich, international speaker, author and commentator, has over 25 years experience of sales and sales management in the enterprise and software industry’s – with a special concentration in Video / Telepresence / Collaboration markets.

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David Maldow

Ft Lauderdale, Florida

Visual Collaboration Project Management

Interoperability & Testing

Technical Writing

 

 

 

 

David Maldow is a visual collaboration technologist with extensive expertise in testing, evaluating, and explaining telepresence, videoconferencing and other rich media technologies. Prior to joining the team, David worked at industry analyst firm Wainhouse Research as a member of their video collaboration team.

 

  

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Richard Tucker

London, England

Unified Communications Strategies

Solution Selection & Procurement

Implementation Management

 

 

 

 

Richard Tucker has extensive experience working with end user organizations to deliver telepresence solutions that meet business objectives. This includes strategy development, procurement and implementation of telepresence and video conferencing solutions, both standalone, and as part of broader unified communications solutions.

 

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About the Human Productivity Lab:

The Human Productivity Lab is the leading consultancy for organizations looking to cost-effectively deploy and future-proof telepresence and visual collaboration. The Human Productivity Lab offers telepresence end-user firms, vendors, and investors a host of advisory services including: Equipment Acquisition, Managed Services & Network Consulting; RFI & RFP Preparation; Telepresence and Visual Collaboration Strategy; Investor Due Diligence; and Best Practice Assessments. The Lab also publishes Telepresence Options, the #1 publication focused on telepresence and visual collaboration where it shares its real-world expertise and the latest advancements in the field. More information at: www.HumanProductivityLab.com

 

Multiple Human Productivity Lab consultants will be available to meet with potential clients and partners at the InfoComm tradeshow in Orlando, Florida the week of June 10-14th.

 

For Human Productivity Lab media inquiries please contact:

Howard S. Lichtman

Human Productivity Lab

+1 (512) 828-7317

HSL@HumanProductivityLab.com