Unified Communication Consumption Strategies
Use Case, Business Process Improvement and Business Interlock
Stephanie Carhee is an award winning leader in the field of improving technology usage and adoption with over 20 years’ experience as a senior executive. She previously served for 10 years as Senior Unified Communications Advisor at Cisco Systems. At Cisco, Ms. Carhee also served as the Senior Sales Business Development Manager, with responsibilities for the go-to-market strategy for how Cisco delivers and sells Unified Communications and Collaboration solutions within the Central Enterprise Sales Organization. With yearly revenue of $150M in products and services; key responsibilities in addition to overall management and execution of area sales goals and initiatives, was to drive area cross-functional alignment across the enterprise in the area of sales enablement, training, professional services, marketing, demand generation, channel partner development, account management support and sales business development.
In 2001, Ms. Carhee led Cisco Systems, Inc. internal Collaboration Initiative that completed the largest global enterprise-wide IP Telephony implementation in industry history (over 68,000 users and devices) creating records and standards that are used today in the $10B market span. Stephanie led a cross-functional team of top Project Managers, Design Engineers, Support Team, CCIEs, Product Managers, Technical Marketing Engineers, Systems Engineers, and IP Telephony Channel Reseller Partners to execute the overall strategic program initiative in alignment to the CEO and CIO. This early adoption of an emerging technology allowed Stephanie to leverage her expertise in human capital performance optimization, strategic planning, technology adoption, convergence of voice/data practice development, governance, process reengineering, organizational change management, and strategic program management.
Stephanie was also instrumental in defining a proven lifecycle methodology that is used today to accelerate customer implementation success as well as a tool to train Cisco’s Channel/ Reseller Partners on how to properly prepare, plan, design, implement and operate Collaboration solutions such as UC, Webex, Contact Center, VoiceMail, and Business Video, for which she earned the Cisco 2004 Excellence Award.
Stephanie is an experienced, dynamic speaker and an acknowledged subject matter expert in the processes and procedures surrounding the adoption and implementation of Advanced and Emerging Technology solutions. As a published author, Stephanie’s work in the area of business excellence, process development, change management and organizational/operational transformation can be found in the widely-available Cisco Press/Pearson Publishing 400-page published book, The Road to IP Telephony: How Cisco Systems Migrated from PBX to IP Telephony. Her best practices have been featured in IQ, Packet, eWeek, BusinessEdge and VoIP magazine.
In 2008, Stephanie left Cisco Systems to form UC Interlink, Inc. (UCI), where she built a cross-functional team of advisory staff, trainers and strategic partners to realize her principles of lifecycle management, business excellence, channel development, product adoption/consumption, on-boarding skills development, curriculum development, organizational change management and transformation, operations excellence best practices and lessons learned.
Clients of Stephanie include: State Farm, Baxter Healthcare, Rutgers University, City Colleges of Chicago, Sunset Learning Institute, Atos, CDW and Cisco Systems for which consulting and training services in the adoption, implementation and planning to migrate to IP Telephony/Unified Communications/Collaboration solution.
Stephanie is located in Chicago, IL and graduated from the UCLA Anderson School of Business MBE Program and holds a Bachelor of Arts degree in Business Management and Communications.